Privacy & Cookie Policy
The Buttercream Factory
The Buttercream Factory (“TBF,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This policy explains what information we collect, how we use it, and how cookies and third-party services may operate when you visit our website, submit an inquiry, or place an order.
1. Information We Collect
Depending on how you interact with our website, we may collect:
• Your name, email address, phone number, and contact preferences.
• Billing, order, pickup, and local delivery information.
• Celebration dates, venues, guest counts, and occasion details.
• Dessert selections, flavors, fillings, sizes, designs, and personalization requests.
• Budget information and special instructions.
• Allergy or dietary information voluntarily provided with an inquiry or order.
• Inspiration photographs, artwork, and other files you choose to upload.
• Newsletter subscription information.
• Account information when you register for a website membership.
• Website usage and technical information collected through cookies and similar technologies.
Payment information is processed through the payment services available at checkout or through an approved invoice. The handling of payment information is also subject to the applicable payment provider's privacy and security practices.
2. How We Use Your Information
We use customer information to:
• Respond to inquiries and provide quotes.
• Process and fulfill orders.
• Communicate about order details, payments, pickup, and delivery.
• Prepare customized desserts and celebration products.
• Maintain customer records and provide customer service.
• Send promotional emails and business updates according to your communication preferences.
• Maintain website functionality, security, and performance.
• Understand website activity and improve our services when applicable.
We use information provided through custom-order forms, including uploaded images and event details, to evaluate and fulfill the customer's request.
3. Website Forms & Customer Accounts
Our website uses Wix Forms to collect information submitted through contact forms, custom-order inquiries, celebration requests, and newsletter subscriptions.
Submitted contact information may be added to Wix Contacts so we can manage inquiries, orders, and customer communications.
If you create a member account, additional account information may be processed to provide account-related website features.
4. Cookies & Website Technologies
Our website is hosted on Wix and uses cookies and related technologies that support website functionality.
Essential cookies and technologies may be used for features such as website operation, shopping functionality, security, and embedded applications.
Our website also includes a Product Bundles application identified within Wix's essential consent category.
Depending on the website's active settings and services, additional technologies may be used for website performance, analytics, or marketing.
Cookie availability and preference controls may vary based on the website configuration and the visitor's browser.
You can manage or restrict certain cookies through your browser settings. Disabling some cookies may affect website functionality.
5. Newsletter & Marketing Communications
If you subscribe to our newsletter or otherwise choose to receive marketing communications, we may send information about products, seasonal offerings, promotions, and business updates.
You may unsubscribe from promotional emails using the unsubscribe option included in those messages or by contacting us.
Order-related and other necessary service communications may still be sent when appropriate.
6. Third-Party Services
We use Wix to support website hosting, forms, customer records, online shopping, and other website functions.
Information may also be processed by payment providers, website applications, and other service providers as necessary to operate the website, process transactions, and fulfill orders.
These providers may have their own privacy policies governing how they process information.
We do not sell customer contact information as a customer mailing list.
7. Customer-Uploaded Images & Personalization Information
Customers may voluntarily submit photographs, artwork, inspiration images, names, and other personalization details.
This information is used to review, prepare, and fulfill the requested products or services.
Customers should submit only materials they are authorized to share.
8. Information Security & Retention
We take reasonable steps to protect customer information and use website and service-provider features intended to support secure operations.
No online system can guarantee absolute security.
We retain information for as long as reasonably necessary to manage customer relationships, fulfill orders, maintain business records, meet applicable legal obligations, and resolve disputes.
Retention periods may vary depending on the type of information and the services involved.
9. Your Privacy Choices
You may contact The Buttercream Factory to request information about personal details you have provided, ask that inaccurate information be corrected, or request deletion when applicable.
Certain information may need to be retained for legitimate business, payment, recordkeeping, or legal purposes.
You may also unsubscribe from promotional emails at any time.
10. Children's Privacy
Our website is intended for customers purchasing or inquiring about our products and services.
We do not knowingly collect personal information directly from children for independent customer accounts or transactions without appropriate authorization.
11. Changes to This Policy
We may update this policy when our website features, business practices, or applicable requirements change.
The updated policy will be made available on our website.
12. Contact Us
For questions about this Privacy & Cookie Policy or requests concerning your personal information, please contact The Buttercream Factory through the contact options provided on our website.