Pickup, Local Delivery & Product Care
The Buttercream Factory takes care in preparing and packaging every order.
Proper pickup, transportation, handling, and storage are important for maintaining the appearance, quality, and freshness of your desserts.
Please review the following information before your scheduled fulfillment date.
1. Order Processing Times
Our general processing timelines are:
• Standard orders: 2–3 business days
• Custom cakes and specialty designs: 1–2 weeks
• Weddings and large event orders: 4–8 weeks
Rush orders may be available depending on production capacity.
These timelines are estimates and may vary during holidays, peak seasons, or periods of high demand.
2. Business Days & Scheduling
For administrative and standard processing purposes, business days are generally Monday through Friday, excluding holidays and announced closures.
Saturday pickups and deliveries may be available even though Saturday is not counted as a standard administrative business day.
Sunday fulfillment is available only when approved in advance.
Available pickup and delivery dates will be communicated through checkout, invoice, or order confirmation.
3. Local Pickup
Local pickup is available in Missouri City, Texas.
The pickup location and scheduled pickup arrangements will be provided during the ordering process or through order confirmation.
Pickup availability may vary based on the order type, date, and production schedule.
Customers should arrive during their confirmed pickup window.
If you anticipate being late or need to request an adjustment, please contact TBF as soon as possible.
Schedule changes are subject to availability and are not guaranteed.
4. Local Delivery
Local delivery is available in eligible areas.
Delivery availability, fees, and scheduling options will be displayed at checkout or communicated through the customer's invoice.
Customers are responsible for providing:
• An accurate delivery address
• A working contact number
• Any necessary building, gate, or access instructions
• An available recipient during the confirmed delivery window
Delivery may be made to the customer or an authorized recipient.
Additional arrangements may be required for locations with restricted access or special delivery requirements.
5. Order Inspection & Handoff
Customers or authorized recipients should inspect their order at pickup or delivery.
Visible concerns should be reported at handoff whenever possible or within four hours of receiving the order, with clear photographs.
Other product concerns, including an incorrect flavor, filling, or internal cake detail, should also be reported within four hours when reasonably possible.
If an issue could not reasonably have been discovered during that period, please contact TBF promptly after discovering it.
We may request photographs, order information, or temporary retention of the remaining product to assist with reviewing the concern.
Once an order is handed to the customer or an authorized recipient, responsibility for proper transportation, handling, and storage transfers to the recipient.
6. Transporting Cakes & Desserts
To protect your order during transportation:
• Place cakes and dessert boxes on a flat, stable surface.
• Avoid transporting cakes on angled vehicle seats.
• Keep products secure to prevent sliding or tipping.
• Maintain a cool vehicle temperature when transporting temperature-sensitive items.
• Avoid leaving desserts in direct sunlight or a parked vehicle.
• Drive carefully and avoid sudden stops or sharp turns.
• Larger, tiered, or specialty cakes may require additional transportation precautions.
Customers should follow any specific instructions provided by TBF.
7. Storage & Product Care
Storage requirements vary by product and ingredients.
Some desserts require refrigeration, while others may be held at a cool room temperature for a limited period.
Follow the product-specific care instructions provided with your order.
For products requiring refrigeration:
• Refrigerate promptly.
• Keep products covered or properly packaged when possible.
• Avoid prolonged exposure to heat.
• Follow any recommended serving or room-temperature instructions.
For decorated cakes:
• Keep the cake level and properly supported.
• Avoid direct sunlight and excessive heat.
• Protect decorations from moisture, pressure, and accidental contact.
8. Outdoor Events & Display Conditions
Outdoor events, warm temperatures, humidity, and direct sunlight can affect buttercream, chocolate, fillings, and decorative elements.
Customers are responsible for providing suitable display and storage conditions after handoff.
We recommend limiting exposure to heat and following any product-specific instructions.
9. Responsibility After Handoff
TBF is responsible for reasonable care of the order until it is handed to the customer or authorized recipient, including during delivery or setup services provided by TBF.
After handoff, TBF is not responsible for damage caused by improper transportation, storage, display conditions, accidental handling, or actions of third parties outside our control.
If a concern arises, please contact us promptly so we can review the circumstances.
10. Shipping
Shipping is not currently available for The Buttercream Factory's products.
Orders are fulfilled through approved local pickup or delivery arrangements.
11. Questions & Assistance
If you have questions about pickup, delivery, transportation, or storage, please contact The Buttercream Factory before your scheduled fulfillment date.